PP&P is what is known as the ‘controller’ of the personal information you provide to us. We will usually collect basic personal information about you like your name, postal address, telephone number, email address and your payment details if you purchase our programmes.

We collect your personal information in connection with programme purchases, in order to provide you with access to our online programme if you buy it, sending you newsletters, providing and receiving feedback in relation to the programme or as part of our interactions as part of the programme.

The information is either needed to fulfil your requests in relation to the programme or to enable us to provide you with a more personalised service. You do not have to disclose any of this information to browse our sites. However, if you choose to withhold requested information, we may not be able to provide you with certain services.

Sometimes, with your consent, we will process your personal information to provide you with information about our programmes, services or activities that you have requested or are expecting.

On other occasions, we may process personal information when we need to do this to fulfil a contract (for example, if you have purchased something from our web shop) or where we are required to do this by law or other regulations.

We also process your personal information when it is in our legitimate interests to do this and when these interests do not override your rights. These legitimate interests include providing you with information about our programmes and services, newsletter requests, feedback and other activities.

Please see the section on ‘Legitimate Interests’ below for more information.

We will also hold information about your details so that we can respect your preferences for being contacted by us.

We collect your personal information in a number of ways:

   · When you provide it to us directly.

   · When you provide permission to other organisations to share it with us (including Facebook or Twitter).

   · When we collect it as you use our sites.

   · When you have given it to a third party and you have provided permission to pass your information on to us.

We combine the information from these sources with the information you provide to us directly.

If you are under 18 please ensure you obtain your parent/guardian's consent before sending any personal information to any website or to PP&P. Before taking part in any activities we offer through our sites or our Facebook Group, please ensure you speak to your parent or guardian.

Please note that we will not knowingly market to or accept orders for goods or services from persons aged under 18 years.

As a parent or guardian, we encourage you to be aware of the activities in which your children are participating, both offline and online. If your children voluntarily disclose information, this may encourage unsolicited messages. We suggest that you discourage your child from providing any information without your consent.

Our sites and database are provided by Squarespace, Inc. and WordPress and our programme is provided via Teachable, Inc. & Kajabi LLC

In order to process payments, we use Stripe and Paypal.

Our newsletters are sent out by Mailchimp. If you have opted in to receive our newsletters you can unsubscribe at any time by contacting us at admin@vanessacuddeford.com or vanessa@presentperformpersuade.com the unsubscribe button or link.

We also use Stealth Seminar, Schedule Once and Wufoo to enable people who sign up to watch our free webinar and to schedule a call with Vanessa Cuddeford and provide some background information for that call.

We use Docusign to sign client agreements.

Any Q&A sessions within any programme we provide will be via Zoom.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Some of those who provide services to us and will process personal information on our behalf (for example, the platform we use for our programmes and Teachable, Inc. and the providers we use to process payment, Stripe and Paypal) are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. This will be done in accordance with the guidance issued by the Information Commissioner’s Office.

Where we transfers personal data outside the EEA, we shall ensure that the following conditions are fulfilled:

   · that there are appropriate safeguards in place in relation to the transfer;

   · that you have enforceable rights and effective legal remedies;

   · that the person processing your personal data on our behalf complies with its obligations under the data protection legislation by providing an adequate level of protection to any personal data that is transferred; and

   · that the person processing your personal data on our behalf complies with the reasonable instructions notified to it in advance by us with respect to the processing of your personal data.

If you wish to change the way that you hear from us or no longer wish to receive newsletters from us, then you let us know this by emailing us at vanessa@vanessacuddeford.com or using the ‘unsubscribe’ button or link.

So, what does this mean? When you provide your personal details to us we may use your information to prevent fraud, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of the service and newsletter campaigns.

Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.

To give you access to our resources or share information with you: For example, to allow you to watch our free webinar and arrange a time to speak to us or to host Q&A sessions.

Ordering online: In order for us to process an order, payment has to be taken and contact information collected, such as name, address and email address and telephone number, provided.

Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure and that participants in our programmes are complying with the agreement PP&P has with them.

Analytics: To use your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.

Research: To determine the effectiveness of the services and any newsletters we send you and to develop our services, systems and relationships with you.

Before we use your personal information for our legitimate interests, we will always consider and balance any potential impact on you and your rights under data protection legislation and any other relevant law. Our legitimate business interests do not automatically override your interests – we will never use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

   · If you have agreed that we may do so.

   · When we use other companies to provide services on our behalf, e.g. processing, mailing or delivering programmes to you, answering questions about programmes or services, sending mail and emails, customer analysis, assessment, when using auditors/advisors or processing credit/debit card payments or using someone else to do this on our behalf (such as Stripe or Paypal).

   · If we merge with another organisation to form a new entity, information may be transferred to the new entity.

   · We may disclose aggregate statistics about our sites’ visitors, supporters, customers and sales to describe our services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics won’t include any personally identifying information.

   · If we run an event in partnership with other named organisations your details may need to be shared. We will be very clear what will happen to your data when you register.

And, we will never sell or rent your personal information to other organisations.

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We use cookies to track your use of our website. This enables us to understand how you use our sites and track any patterns with regards how you are using our sites. This helps us to develop and improve our sites as well as products and/or services in response to what you might need or want.

Cookies are either:

    · Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any personal data from your computer; or

    · Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies can also be categorised as follows:

   · Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

   · Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

   · Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

For general information about cookies please visit www.allaboutcookies.org.

The following cookies are used on www.vanessacuddeford.com and www.presentperformpersuade.com

   Crumb - Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

   RecentRedirect - Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

   CART - Shows when a visitor adds a product to their cart

   hasCart - Tells Squarespace that the visitor has a cart

   Locked - Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

   SiteUserInfo - Identifies a visitor who logs into a customer account

   SiteUserSecureAuthToken - Authenticates a visitor who logs into a customer account

   Commerce-checkout-state - Stores state of checkout while the visitor is completing their order in PayPal

   squarespace-popup-overlay - Prevents the Promotional Pop-Up from displaying if a visitor dismisses it

   squarespace-announcement-bar - Prevents the Announcement Bar from displaying if a visitor dismisses it

   ss_cid - Identifies unique visitors and tracks a visitor’s sessions on a site 

   ss_cvr - Identifies unique visitors and tracks a visitor’s sessions on a site

   ss_cvisit - Identifies unique visitors and tracks a visitor’s sessions on a site

   ss_cvt - Identifies unique visitors and tracks a visitor’s sessions on a site

   ss_cpvisit - Identifies unique visitors and tracks a visitor’s sessions on a site

   ss_cookieAllowed - Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies 

   YSC - Registers a unique ID to keep statistics of what videos from YouTube the user has seen

   VISITOR_INFO1_LIVE - Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

   @@History/@@scroll|# - Unclassified (www.youtube.com) and (vanessacuddeford.com)

   p.gif - Unclassified (typekit.net)

The Following cookies are used on www.vanessacuddeford.co.uk

   PHPSESSID - Preserves user session state across page requests.

   @@History/@@scroll|# - Unclassified (Twitter)

   fr - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

   NID - Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

   -14000031523767-17d617e0b83767 - Unclassified (my.leadpages.net)

   aid - Unclassified (my.leadpages.net)

   · Transparency over how we use your personal information (right to be informed).

   · The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).

   · Update or amend the information we hold about you if it is wrong (right of rectification).

   · Ask us to stop using your information (right to restrict processing).

   · Ask us to remove your personal information from our records (right to be 'forgotten').

   · Object to the processing of your information for marketing purposes (right to object).

   · Obtain and reuse your personal information for your own purposes (right to data portability).

   · Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you wish to exercise any of the rights set out above, please email us at vanessa@vanessacuddeford.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you would like to know more about your rights under the data protection law, you can find out more at the Information Commissioners Office website at https://ico.org.uk/.

Remember, you can change the way you hear from us or withdraw your permission for us to processing your personal information at any time by emailing us at vanessa@vanessacuddeford.com. You can also unsubscribe from our mailing list at any time by clicking the unsubscribe button or link.